Your personal data matters. This Privacy Policy explains exactly what information 1egame collects when you register and play, how we use it, who we share it with, and what rights you hold over your own data as a Pakistani user on our platform.
Six core principles guide every data decision 1egame makes — from the moment you register your PKR account to the day you choose to close it.
We only collect data that is directly necessary for running your 1egame account, processing PKR transactions, and complying with our legal obligations. No data is collected speculatively or sold to advertisers.
All data transmitted between your browser and 1egame is encrypted via SSL/TLS. Passwords are stored using one-way hashing. Sensitive payment details such as JazzCash and EasyPaisa account numbers are masked at rest.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. These rights can be exercised by contacting our support team via live chat.
1egame does not sell, rent, or trade your personal data with third-party marketing companies or data brokers under any circumstances. Your data is shared only as described in this Privacy Policy.
We retain your personal data only for as long as your account is active and for the minimum period required by applicable financial crime prevention and anti-money laundering regulations thereafter.
This policy is written in plain English, not legalese. If any section is unclear, our 24/7 support team — available in Pakistan Standard Time — is happy to walk you through it before you register.
This Privacy Policy ("Policy") sets out how 1egame ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the 1egame online betting and casino platform at 1egame.bet, including all associated sub-domains and mobile interfaces (collectively, the "Platform").
1egame is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection and financial services regulations. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
We may update this Policy from time to time. Where changes are material, we will notify you by email to your registered address or via a prominent notice on the Platform before the changes take effect. Your continued use of the Platform following such notice constitutes acceptance of the updated Policy.
For the purposes of applicable data protection law, the data controller responsible for your personal data is 1egame, operating the platform at 1egame.bet. All data protection queries, subject access requests, and complaints should be directed to our support team via live chat or by email to the address listed in Section 15 of this Policy.
Where 1egame engages third-party service providers to process your personal data on its behalf (for example, payment processors for JazzCash and EasyPaisa transactions, or KYC verification providers), those providers act as data processors under written agreements that require them to handle your data only as instructed by 1egame and in compliance with applicable data protection obligations.
1egame collects personal data in the following categories:
A. Registration & Identity Data
B. Identity Verification (KYC) Data
C. Financial & Transaction Data
D. Gaming & Betting Activity Data
E. Technical & Device Data
F. Communications Data
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account creation, login, age verification | Duration of account + 5 years post-closure |
| KYC Documents | Anti-money laundering compliance | 5 years post account closure (regulatory minimum) |
| Financial Transactions | PKR payment processing, audit trail | 5 years post transaction date |
| Gaming Activity | Bet settlement, dispute resolution, RG monitoring | Duration of account + 2 years post-closure |
| Technical & Device | Fraud prevention, security, platform optimisation | 13 months rolling |
| Communications | Support, complaints, regulatory evidence | 3 years from date of communication |
1egame uses your personal data for the following purposes:
1egame processes your personal data on the following legal bases:
1egame does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
As an online betting and casino platform operating with PKR payment channels, 1egame is subject to Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. These obligations require us to verify the identity of all account holders and to maintain records of their identity documents and transaction history for a minimum regulatory retention period.
KYC data — including copies of your CNIC, passport, or driving licence and proof of address — is processed by our contracted KYC provider under a data processing agreement. This data is retained for a minimum of five years following the closure of your account, regardless of the reason for closure, in compliance with applicable AML record-keeping requirements.
Where our AML monitoring systems flag a transaction or series of transactions as requiring enhanced due diligence, we may request additional documentation from you. Failure to provide satisfactory documentation within a reasonable timeframe will result in the suspension of your account and withholding of pending withdrawals pending investigation.
Important: AML and KYC processing is carried out on the basis of a legal obligation. You cannot opt out of this processing. If you are unwilling to submit to KYC verification, 1egame cannot permit you to withdraw funds from your account.
1egame uses cookies and similar tracking technologies on the Platform to ensure correct functionality, remember your session, prevent fraud, and — where you have consented — to analyse usage patterns and deliver relevant content.
Types of cookies used by 1egame:
You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Consent to non-essential cookies can also be withdrawn via the cookie preference centre accessible from the Platform footer.
1egame retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to the minimum retention periods required by applicable financial services and AML regulations. The retention schedule set out in the table in Section 3 of this Policy applies to all categories of personal data collected by 1egame.
Upon the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Where anonymisation is not technically feasible, data will be deleted using industry-standard secure erasure methods.
Where you have requested deletion of your personal data under the right to erasure described in Section 11 below, 1egame will honour that request to the extent permitted by applicable law. Data that must be retained to comply with a legal obligation — such as AML record-keeping requirements — cannot be deleted before the end of the mandatory retention period, even upon your request.
1egame implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
While 1egame takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your own account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
Subject to applicable law and the specific circumstances of your request, you have the following rights in respect of your personal data held by 1egame:
To exercise any of the above rights, please contact our support team via live chat from within your logged-in account, or by email to the address listed in Section 15. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a verified request; where a request is complex or involves a large volume of data, we may extend this period by a further 60 days with prior notice.
The 1egame Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and accounts found to belong to persons under the age of 21 will be immediately closed.
If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 1egame without your knowledge, please contact our support team immediately via live chat. We will investigate and, if confirmed, close the account and securely delete all associated personal data to the extent permitted by our legal obligations, returning any deposited funds to the verified payment source.
For more information on our responsible gaming commitments, including our age verification process and the self-exclusion tools available to players, please visit our Responsible Gaming page.
In the course of providing our services, your personal data may be transferred to and processed in countries outside Pakistan. This may occur where our contracted KYC verification provider, fraud prevention service, or game software provider operates servers or processing infrastructure in another jurisdiction.
Where such transfers occur, 1egame takes steps to ensure that your personal data receives an adequate level of protection by implementing appropriate contractual safeguards — including standard data protection clauses in our agreements with third-party processors — that require those processors to handle your data in accordance with standards materially equivalent to those described in this Privacy Policy.
By using the 1egame Platform, you acknowledge and consent to the transfer of your personal data to third countries as described in this section, subject to the safeguards described above.
1egame may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to the Platform. The "Last Updated" date at the top of this Policy will be revised whenever a change is made.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify you by email to your registered address or via a prominent notice on the Platform at least 7 days before the change takes effect. For non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy), we may update the Policy without prior individual notice.
Your continued use of the 1egame Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you should close your account before the effective date.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a data protection concern, please contact 1egame through the following channels:
When submitting a data rights request by email, please include your registered username and a clear description of the data right you wish to exercise. We may need to verify your identity before processing your request.
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